General ordering information
Minimum order is $13.
We will generally ship within 2-5 business days of receipt of your order.
Please note: Orders of two pounds or more of our bulk products will be shipped in one bag unless specified in the "Special Instructions" section of the order form.
Ordering options are:
1. Through our secure Online Store
2. Send us an e-mail with your order: email@example.com
3. Call us at 207-565-2907. We are open Monday through Friday, 10 a.m. to 4 p.m. EST.
4. Send us a fax: 207-565-2144
5. Mail your order to:Maine Coast Sea Vegetables
3 Georges Pond Rd
Franklin, ME 04634
Payment Methods Accepted: Visa, MasterCard, Discover, personal or bank check, money order, or traveler's check.
Shipping - Continental US
We ship UPS. UPS offers both package tracking, and reliable delivery. We MUST have a street address to ship UPS. If a street address is not possible, call us to discuss shipping options.
|Up to $35||add $7.25|
Shipping to Alaska, Hawaii & Canada
We usually ship US Postal Service for deliveries to Alaska, Hawaii and Canada. Although it would be great to utilize flat rate boxes, seaweeds are generally light and fluffy and often do not fit well in the fixed-size boxes. Thus the most cost-effective way of shipping is almost always by weight, which is the cost shown at checkout. Occasionally, if it is better, we may use UPS for some deliveries.
Shipping to all other foreign deliveries
We ship, or will attempt to ship, anywhere in the world. We prefer to ship using the US Postal Service, depending on actual location, and may use UPS for some deliveries. We charge our actual cost for shipping plus a $10.00 handling fee for these orders. The webstore will calculate your shipping costs based on the shipping weight and your location. Your product may ship by surface mail which could take up to 4 weeks. Please remember, this does not harm the product. Shipping cost becomes less per pound as your order size increases, so it pays to order more! We only accept MasterCard, Visa and Discover for foreign orders.
What kind of packing materials do you use?
We use the most environmentally friendly materials available, including recycled and reusable cardboard boxes. We shred office waste for use as packing material. We do not purchase Styrofoam peanuts, but will re-use those we unavoidably come across.
What is your "August Annual Shut-down"?
Due to the harvest and market fluctuations, we shut down every August through Labor Day. We generally stop taking orders around the third week of July, so that we have time to pack and ship everyone's order out. Our last day for taking orders, as well as our reopen date, will be posted on this website's main page sometime in June. If you would like to be informed of our closing date ahead of time, please contact us.
Returns & Refunds
What is your Return and Refund Policy?
The staff at Maine Coast Sea Vegetables strives to make your purchase experience satisfactory. We invite and encourage your feedback, so we may improve our products and our company. Should any of the following problems arise, contact us within 30 days of purchase.
For damaged, defective, or incorrectly shipped product you will receive a full refund (shipping expense included), credited to your credit card or mailed as a check. If you prefer a replacement, your old order will be credited to your credit card, and a new order will be created and charged to your credit card. For non-credit card payments (checks, cash) a credit will appear on your replacement sales receipt.
For returns because of any other reason, you will receive a refund for the cost of the product only. Please do not return product packages without authorization. You must contact us within 30 days of purchase.